Description

You will own the stability and resilience of the critical Settlements flow across on-premises and cloud platforms.

Responsibilities

• Support systems and end users while executing project tasks to improve the production environment.
• Apply technical and domain expertise to resolve complex technical and business challenges.
• Act as the liaison between support and development teams to manage production issue resolution.
• Manage critical incidents using clear communication, keeping stakeholders updated.
• Implement observability and telemetry systems to support applications and APIs, defining SLIs and SLOs.

Required Skills

• 5+ years in IT, with at least 2 years in Level 3 Production Management across multiple Java-based applications.
• Experience supporting applications deployed on Azure Cloud.
• Expert knowledge of observability and reliability tools in a cloud-native setting.
• Expertise in debugging large-scale distributed applications (software, infrastructure, database).
• Experience coding in Python and Java.
• Technical proficiency with Terraform or GitHub.
• Experience with Azure Kubernetes, Azure SQL, Kafka, and Azure ServiceBus.
• Experience instrumenting services for logging, metrics, and events using Azure Monitor/DataDog/Prometheus/Grafana.
• Understanding of observability design principles.

Key Skills

Education

Any Graduate