Description

You will provide L1/L2 production support for Azure-based enterprise applications.

Responsibilities

• Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.
• Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
• Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
• Make minor configuration/code changes in .NET/C# under established guidelines.

Required Skills

• 5+ years of professional experience in application support or development.
• Hands-on experience with .NET and C# development.
• Expertise with Azure Services, including Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB.
• Experience using ITSM tools like ServiceNow.
• Proficiency in using monitoring tools such as Azure Monitor and App Insights.
• Ability to write queries for Cosmos DB and Synapse Data Warehouse.
• Familiarity with CI/CD pipeline management.
• Knowledge of ITIL framework and structured support processes.

Key Skills

Education

Any Graduate