Description

You will provide L1/L2 production support for Azure-based enterprise applications.

Responsibilities

• Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.
• Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
• Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
• Make minor configuration/code changes in .NET/C# under established guidelines.

Required Skills

• 10+ years of experience in production support for mission-critical applications.
• Hands-on experience with Azure services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB.
• Strong knowledge of .NET and C# development.
• Experience with ServiceNow or similar ITSM tools.
• Familiarity with monitoring tools like Azure Monitor and App Insights.
• Ability to write queries for Cosmos DB and Synapse Data Warehouse.
• Experience troubleshooting pipeline failures using KSQL.

Key Skills

Education

Any Graduate