Description

You will lead a team of BI developers and analysts to deliver high-quality dashboards, reports, and analytics solutions.

Responsibilities

• Lead and mentor BI developers while overseeing daily production support operations to meet SLAs and incident response metrics.
• Manage and optimize reporting solutions using Power BI, Tableau, and Azure Databricks.
• Handle incident, change, and problem management following ITIL best practices.
• Monitor BI platforms to address performance issues or system downtime.
• Maintain technical documentation, including root cause analysis (RCA) and standard operating procedures (SOPs).
• Coordinate shift-based activities and ensure documented handovers between shifts.

Required Skills

• 6–8 years of experience in Business Intelligence.
• Minimum 2 years of experience in a Team Lead role managing a BI support or development team.
• Expertise in Power BI, Tableau, and Azure Databricks.
• Hands-on experience with data modelling, DAX, and Power Query.
• Strong understanding of BI production support, including issue triaging and root cause analysis.
• Knowledge of ITIL processes and experience in ITIL-governed environments.
• Ability to work in shifts, including night shifts.
• Any Graduate degree.

Preferred Skills

• Microsoft Certified: Power BI Data Analyst Associate.
• Tableau Desktop Specialist or Certified Professional.
• Microsoft Azure Fundamentals, Azure Data Engineer, or ITIL Foundation Certification.

Key Skills

Education

Any Graduate