Description

You will provide technical assistance to internal and external customers in a high-volume call center environment.

Responsibilities

• Resolve tier one hardware, software, and connectivity issues through user inquiries and computer diagnostics.
• Manage ticket queues by assigning tasks to appropriate support staff and escalating to second tier or senior management.
• Support external users with website navigation, password resets, account management, and mobile driver license provisioning.
• Monitor daily performance of computer systems and applications to ensure stability.
• Open and track service tickets with various vendors until resolution is complete.

Required Skills

• Bilingual proficiency in Spanish and English.
• Experience handling customer inquiries, complaints, or information requests in a call center environment.
• Troubleshooting skills for Windows, Outlook, and MS Office.
• Technical knowledge of hardware, software, and connectivity.
• Experience managing tickets and using Active Directory.
• Ability to handle high call volumes and difficult customer situations.
• High School diploma or GED.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Knowledge of Apple iOS.
• Vocational or Technical degree in computer applications or technology.

Key Skills

Education

Bachelor's