Description

You will manage service delivery operations requiring proficiency in both French and English. Manage service delivery processes using the Self Diagnosis Method (SDM). Communicate technical and operational updates in both French and English. Oversee service quality and operational standards.

Responsibilities

• Manage service delivery processes using the Self Diagnosis Method (SDM).
• Communicate technical and operational updates in both French and English.
• Oversee service quality and operational standards.

Required Skills

• 5+ years of professional experience in service delivery.
• Proficiency in French and English language communication.
• Hands-on expertise with AS400 or C++.
• Experience with IBM iSeries.
• Knowledge of the Self Diagnosis Method (SDM).
• English as a Second Language (ESL) proficiency.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE