Description

You will own production operations, service stability, and availability for critical global services. This role is hybrid.

Responsibilities

• Lead Major Incidents and Technical Response Team activities to drive timely resolution and reduced MTTR.
• Implement and improve monitoring, observability, alerting, and service health dashboards.
• Conduct Root Cause Analysis (RCA) and problem management to identify reliability risks.
• Automate repetitive operational activities and reduce manual operational toil.
• Partner with Engineering, Infrastructure SRE, and Product teams to convert production insights into engineering improvements.

Required Skills

• 10+ years of experience in SRE, DevOps, or Production Engineering.
• Hands-on experience with Kubernetes and Terraform (Infrastructure as Code).
• Strong scripting/programming skills in Python, Go, Java, or Bash.
• Experience with major cloud platforms (AWS, Azure, or GCP).
• Proficiency with observability tools: Splunk, Dynatrace, Prometheus, Grafana, or Datadog.
• Strong knowledge of Linux administration and troubleshooting.
• Experience with CI/CD pipelines and automation.
• Strong background in Incident Management, RCA, and Change/Release Management.

Preferred Skills

• Experience supporting 24x7/global production environments and distributed teams.
• Experience in financial services, banking, or payments.
• Proven track record of reducing incidents, MTTR, or operational toil through automation.

Key Skills

Education

Any Graduate