Description

Manage business and technical requirements for telecommunications infrastructure service requests and integrated projects within a complex enterprise network.

This role is on-site.

Responsibilities

• Gather business and technical requirements during client kickoff meetings and facilitate requirement review sessions.
• Consult with Subject Matter Experts to complete integrated projects for WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video services.
• Identify impacted business processes and determine optimal IT solution integration.
• Disseminate technical information effectively to technical teams, customers, and managers.
• Manage multiple projects based on agency assignments within a large enterprise environment.

Required Skills

• 5+ years of experience in customer-facing roles.
• 3-5 years of experience working within a telecommunications environment.
• 3-5 years of experience in a large enterprise setting.
• 3-5 years of experience working with multiple network platforms and lines of service.
• 3-5 years of experience using Microsoft Project and Excel.
• 3-5 years of experience using Remedy/Helix.
• Proven experience working with multiple agencies, vendors, or departments.
• Bachelor's Degree.

Preferred Skills

• 1-3 years of experience with Clarity.
• 2-3 years of experience with DevOps.

Key Skills

Education

Any Graduate