Description

This role requires a Business Analyst with strong Agile/Scrum experience combined with BA responsibilities and QA exposure.

Responsibilities

• Lead and facilitate Agile ceremonies, including sprint planning, stand-ups, retrospectives, and backlog grooming.
• Partner with stakeholders to gather, analyze, and document functional and business requirements, translating them into user stories with acceptance criteria.
• Coordinate User Acceptance Testing (UAT), write test cases, and manage defect tracking through resolution.
• Manage the product backlog, prioritize tasks, and track progress using Jira dashboards.
• Create supporting documentation, provide end-user training, and support post-implementation troubleshooting.

Required Skills

• 5+ years of experience as a Business Analyst with Agile/Scrum project leadership.
• Hands-on expertise in Jira, Confluence, and M365 Suite for dashboards and reporting.
• Direct experience with Agile and Waterfall methodologies.
• Familiarity with Salesforce Service Cloud (CRM) or similar platforms.
• Proven ability to elicit, analyze, and document complex business requirements.
• Strong facilitation, stakeholder management, and conflict resolution skills.
• Experience supporting User Acceptance Testing (UAT).
• Bachelor’s degree in Information Systems, Business, or equivalent experience.

Key Skills

Education

Any Graduate