Description

Key Responsibilities:
Gather, analyze, and document business and functional requirements for CRM initiatives.
Conduct stakeholder meetings, workshops, and process reviews to identify business needs and improvement opportunities.
Translate requirements into user stories, process flows, use cases, and functional specifications.
Support CRM implementations, integrations, enhancements, data migration, and system optimization efforts.
Collaborate with developers, QA teams, and project managers throughout the project lifecycle.
Facilitate User Acceptance Testing (UAT), issue resolution, and user adoption activities.
Maintain project documentation, including BRDs, FRDs, workflows, and process maps.
Communicate project status, risks, and dependencies to stakeholders.
Bachelor s degree in business, Information Systems, Computer Science, or related field.
5+ years of Business Analyst experience supporting platforms

Key Skills

Education

Bachelor's degree