Description

You will act as the liaison between HR processes and the ServiceNow platform.

Responsibilities

• Translate business needs into ServiceNow configurations, flows/workflows, and catalog/forms.
• Manage the product backlog, defining user stories and overseeing User Acceptance Testing (UAT).
• Manage change and release processes for HR systems.
• Ensure adherence to HR data privacy, access controls, and compliance requirements.

Required Skills

• 3–7 years supporting HR processes and systems.
• 2+ years hands-on experience with ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security).
• Proficiency in backlog management and user story creation.
• Strong understanding of HR data privacy and compliance.
• Experience managing change and release cycles.
• Strong stakeholder management skills across HR, IT, and InfoSec.
• Familiarity with ServiceNow CSA and CAD certifications.

Key Skills

Education

Any Gradute