Description

Support HR Service Delivery operations and improvements using ServiceNow.

This role is on-site.

Responsibilities

• Translate HR process needs into ServiceNow platform requirements and configurations.
• Manage and optimize the HR case lifecycle, including intake, categorization, SLAs, and closure.
• Partner with the ServiceNow platform team to deliver enhancements through requirement gathering, backlog grooming, and solution design.
• Validate platform changes against HR policies, security, compliance, and data privacy requirements.
• Maintain and improve the HR Knowledge Base to drive case deflection and self-service adoption.

Required Skills

• 3–7 years supporting HR processes and systems.
• 2+ years hands-on experience in ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security).
• Experience translating business needs into ServiceNow configurations, flows/workflows, and catalog/forms.
• Strong understanding of HR data privacy, access controls, and compliance requirements.
• Proficiency in backlog management, user stories, UAT, and change/release management.
• Strong communication and stakeholder management skills across HR, IT, and InfoSec.

Preferred Skills

• ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs).

Key Skills

Education

Any Gradute