Description

You will own CMDB data integrity, SQL-based analysis, and process documentation for IT service management.

This role is remote.

Responsibilities

• Maintain and update CMDB data regularly, ensuring accuracy through validation and reporting.
• Extract and analyze data using SQL to identify trends and resolve data quality issues.
• Document current processes and suggest actionable improvements to ITIL configuration management.
• Utilize ServiceNow or similar platforms for configuration management tasks.
• Apply analytical skills to provide insights from relational database data.

Required Skills

• 9+ years of experience in business analysis, data management, or IT service operations.
• Hands-on experience maintaining and managing CMDB data.
• Proficiency in writing and optimizing SQL queries for data extraction and manipulation.
• Familiarity with the ITIL framework, specifically configuration management processes.
• Experience with CMDB tools such as ServiceNow.
• Strong data analysis capabilities for interpreting data and identifying trends.

Preferred Skills

• Experience with GitHub Copilot or Microsoft 365 Copilot for productivity enhancement.
• Previous roles involving database management or reporting.

Key Skills

Education

Any Gradute