Description

 

Education
Bachelor’s degree in Business, Information Systems, or related field, or equivalent work experience.

Required Skills
5+ years of Business Analyst experience supporting commercial, sales, or field-facing technologies required.
Hands-on experience with Veeva CRM required.
Required IT Service Management (ITSM) experience covering incidents, service requests, enhancements, and escalations.
Business requirements gathering and requirements documentation required.
Required Impact analysis, gap analysis, and functional requirements analysis.
Required experience supporting CRM enhancements, field operations, and commercial technology platforms.
Experience with Jira for technology/service management processes required.
Experience with account/territory alignment, call plan data, and sales operations data validation required.

Preferred Skills
SAFe delivery model experience or certification.
Pharmaceutical, biotech, life sciences, medical device, or regulated healthcare industry experience.
Experience with omnichannel engagement and promotional content workflows.
Experience with data warehouses, reporting platforms, or sales analytics.
Experience supporting co-commercial partner environments and cross-company field technology initiatives

Key Skills

Education

Bachelor's degree