Description

You analyze and document business requirements across CX, ERP, MRP, and APS systems to define data flows, KPIs, and system integrations.

This role is on-site.

Responsibilities

• Analyze and document business requirements across CX, ERP, MRP, and APS systems.
• Define data flows, KPIs, and system integrations by collaborating with stakeholders, architects, and data teams.
• Develop and manage Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and user stories.
• Facilitate ERP data integration into enterprise platforms such as Databricks and AWS.
• Support Agile ceremonies, prioritize backlogs, and ensure alignment with business goals.

Required Skills

• 7–10 years of experience in Business Analysis, including 4–5 years in Customer Experience (CX) and Service Management domains.
• Proven experience with ERP systems (preferably MRP, APS) and integration projects.
• 4–5 years of hands-on experience with SQL and Business Intelligence tools (Power BI preferred).
• Exposure to cloud data platforms such as Databricks and AWS.
• Demonstrated ability to work in Agile environments and influence cross-functional teams.
• Strong analytical, problem-solving, and communication skills.
• Experience with BRD and FRD documentation.

Preferred Skills

• Working knowledge of GitHub for version control and collaboration.
• Understanding of data pipelines, transformation workflows, and visualization best practices.

Key Skills

Education

Any Gradute