Description

Act as the primary liaison between business stakeholders and IT teams to deliver technical solutions. You will translate user needs into detailed functional requirements and design documentation, including FRDs and SDDs.

Responsibilities

• Analyze business operations and systems to identify opportunities for process simplification and customer experience enhancement.
• Collaborate daily with developers, QA, and architects to ensure technical specifications meet business requirements.
• Conduct systems research and analysis to support complex technical decision-making.
• Present performance feedback and technical information to small to medium-sized groups.

Required Skills

• 5+ years of professional experience in business or technical analysis.
• Experience with SOA and REST-based microservices and macroservices.
• Proficiency with XML and JSON data formats.
• Ability to write and execute basic SQL queries to interact with databases.
• Experience performing systems research and writing FRDs and SDDs.
• Working knowledge of cable television operations, processes, and billing systems.
• Strong analytical thinking and technical aptitude.

Preferred Skills

• Experience with ICOMS or CSG ACP billing systems.
• Background in telecommunications or cable industries.

Key Skills

Education

Any Graduate