Description

You will own the functional analysis and operational support for a suite of applications.

This role is on-site.

Responsibilities

• Manage daily production support functions and resolve operational issues to clear roadblocks for frontline analysts.
• Gather requirements from customers for operational issues or Change Requests, translating them for L2, Development, and Product Teams.
• Ensure timely resolution of all supported application incidents, managing production down situations under strict SLA deadlines.
• Develop functional consultancy for customers and internal operations teams, providing training on product functionality and updating process documents.

Required Skills

• 5+ years of experience in a Business Analyst role.
• Strong documentation expertise, including writing BRDs, User Stories, and Use Cases.
• Exceptional analytical and problem-solving abilities.
• Experience in production support functions for software applications.
• Ability to take end-to-end ownership of assigned modules.
• Excellent English communication and presentation skills.
• Familiarity with market research to drive product improvements.
• Ability to manage relationships between customers and internal/external partners.

Preferred Skills

• Domain expertise in Tour Management, Airline, Cruise, or F&A systems.
• Understanding of technology concepts and ability to drive efficiency improvements.

Key Skills

Education

Bachelor's degree