Description

• Status reporting of operational support tasks and related work efforts
• Identifying metrics and key performance indicators (KPIs) of processes and their outputs
• Creating, managing, and maintaining policy, plan, process, procedure, and other program documents such as process flows, standard operating procedures (SOPs), desk manuals, and procedural guidelines
• Reviewing, editing, and maintaining documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitoring and supporting deadlines, milestones, and activities
• Applying change, risk, and resource management
• Documenting all meetings attended, directives, and significant phone conversations
• Developing and delivering professional technical program updates to leadership and supporting staff
• Communicating with IT leadership, business leadership, and IT business consultants to communicate program strategy, direction, and changes
• Tracking key project milestones and recommending adjustments to project managers
• Demonstrating extensive knowledge and expertise in the use of Microsoft Office tools

Required Skills (Ranked in Order of Importance)

• Excellent technical writing skills; technical writing experience
• Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio

Preferred Skills (Ranked in Order of Importance)

• Ability to simultaneously manage multiple reporting requirements
• Strong schedule management and planning skills
• Experience supporting regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in Visio

Required Education / Certifications

• Bachelor’s degree, or
• Associate’s degree with 2 years of experience

Soft Skills

• Excellent problem-solving ability
• Excellent team player
• Excellent communication (written and verbal) skills
• Ability to work in a high-volume, fast-paced environment
• Strong collaborator with the ability to meet deadlines
• Ability to identify, map, and support business processes

Key Skills

Education

Bachelor's degree