Description

Own operational support reporting, process documentation, and program communications for IT and business leadership.

This role is on-site.

Responsibilities

• Report operational support tasks and track key project milestones, recommending adjustments to project managers.
• Identify metrics and KPIs to measure process outputs and performance.
• Create, maintain, and edit SOPs, process flows, and procedural guidelines to ensure accuracy and consistency.
• Apply change, risk, and resource management frameworks to ongoing work efforts.
• Deliver technical program updates to leadership and document meeting directives and significant communications.

Required Skills

• 5+ years of experience in technical writing and creating clear process documentation.
• Expert proficiency in Microsoft Office tools.
• Ability to design effective process flows and diagrams using PowerPoint or Visio.
• Strong understanding of technical SOP documentation standards.
• Excellent written and verbal communication skills.
• Ability to map and support business processes.

Preferred Skills

• Experience supporting regulatory compliance projects.
• Ability to manage multiple reporting requirements and schedules simultaneously.
• Associate’s degree with 2 years of experience (or Bachelor’s degree).

Key Skills

Education

Bachelor's degree