Description

*) Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
*) Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
*) Analyse and document the current state of business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
*) Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
*) Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardisation.
Gather, organise, validate, and prioritise requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
*) Translate SME knowledge into clear, structured source material and collaborate closely with the technical writer.
*) Facilitate review and validation sessions to ensure documented processes accurately reflect county operations.
*) Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
*) Support development of documentation standards, templates, governance, ownership, review cycles, and repository organisation.
 
Required Skills: (Ranked by importance):
*) 10+ years of demonstrated business analysis experience in complex IT or technology environments.
*) Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
*) Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
*) Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
*) Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Preferred Skills: (Ranked by Importance):
*) Experience with documentation recovery, IT operational maturity, knowledge management, or process standardisation initiatives.
*) Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
*) Experience with SharePoint-based documentation repositories and governance.
*) Familiarity with ITIL, NIST, CIS, or other recognised IT/security frameworks.
*) Government or other highly regulated environment experience.

Required Education/Certification:
*) Bachelor's degree in information technology, information systems, business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.
 
Preferred Education/Certifications:
*) CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products

Key Skills

Education

Bachelor's degree