Description

Key Responsibilities:

 Discover & Map

• Document as-is and to-be workflows across Sales Ops and BPR functions
• Create user journey maps and identify AI intervention points
• Conduct workshops, stakeholder interviews, and user shadowing
• Identify and prioritize high-impact AI use cases

Design & Build

• Design AI-powered workflows using prompting and GenAI tools (no coding required)
• Build solutions using tools like Claude, ChatGPT, Copilot
• Develop prompt libraries, templates, and reusable playbooks
• Translate business requirements into technical solutions (APIs, data flows, integrations)

Drive & Scale

• Manage AI use case backlog from ideation to adoption
• Lead UAT, testing, and feedback loops
• Train and enable teams to adopt AI workflows
• Measure adoption, productivity gains, and quality improvements

Influence & Communicate

• Present solutions, demos, and insights to leadership
• Facilitate workshops and brainstorming sessions
• Support cross-functional AI initiatives

Required Skills:

• 5+ years of experience in Business Analysis / Process Design / BPR
• Strong knowledge of BA concepts, process mapping, and change management
• Hands-on experience with GenAI tools (ChatGPT, Claude, Copilot, etc.)
• Strong understanding of AI use cases, tools, and concepts
• Experience with SQL
• Ability to understand APIs, data flows, and system integrations
• Strong communication and stakeholder management skills
• Experience working in Agile/Scrum environments

Preferred Skills:

• Experience in Sales Operations / CRM / Order Management systems
• Exposure to enterprise ecosystems and internal tools
• Portfolio of AI-driven workflows / prompt libraries
• PMP / Agile certification

Key Skills

Education

Bachelor's degree