Description

Key Responsibilities

• Stakeholder Collaboration

• Partner with leadership, business teams, and data stakeholders
• Gather and translate business requirements into technical specifications

• Reporting & Analysis

• Develop recurring production and ad hoc reports
• Analyze business results to identify trends and potential issues
• Perform root cause analysis to resolve reporting defects
• Ensure continuous improvement in reporting quality and efficiency
• Conduct datamart testing and validation

Task Description / Performance Expectations

1. Quality Control

• Review internally produced reports for accuracy and resolve issues
• Publish reports to stakeholders in line with SLAs
• Identify and troubleshoot data integrity and reporting issues

2. Scope Management

• Collaborate with stakeholders to define report requirements (purpose, scope, metrics, layout)
• Translate requirements into technical specifications (filters, calculations, dimensions, etc.)
• Maintain internal datasets such as department roster history, vendor KPIs, and dialer metrics

3. Customer Support

• Handle ad hoc requests and deliver recurring reports on time
• Prioritize requests in coordination with stakeholders and BA leadership
• Participate in project meetings to provide insights and technical guidance

4. Business Analysis & Consulting

• Provide trend and exception analysis with actionable insights
• Identify opportunities for process improvement through data analysis and mapping
• Eliminate redundant reporting processes
• Automate manual reports using tools like SAS, Cognos, Power BI, or Tableau
• Improve report efficiency, runtime, and visualization quality

5. Continuous Improvement

• Optimize existing reports for performance and usability
• Rebuild reports using more suitable tools where needed
• Regularly review reports for accuracy, relevance, and effectiveness

Key Skills

Education

Any Gradute