Description

• Work with technical team members, IT leaders, and business stakeholders to collect and rationalize business requirements, , estimate workload effort and timeline, and communicate progress status to stakeholders.
• Organize and follow through progress with technical engineers via Agile methodology in each scrum planning and execution.
• Build documentation and collaborate with team members to ensure comprehensive and updated documentation for system information, process flow, standards and best practice for data products.
• Work with IT senior leaders to prioritize business demands based on technical team burn rate and workload.
• Be the focal point for customer communications for break/fix support, new request intake discovery, and inter-team collaborations.
• Capture and track Data Analytics team performance KPIs such as customer delightfulness survey results
• Manage team DevOps boards for task assignments and tracking.

Standard Expectations:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in business, computer science or equivalent working experience.
• 5+ years experience in managing project delivery for data analytics or software engineering field
• 3+ years experience with Agile methodology by taking active roles as scrum master
• 2+ year experience with digital front door function as technical program manager (TPM) to handle intake with stakeholders, prioritization with IT senior leaders, and execution follow up with Data Analytics engineers 
• Strong communication skills including interaction with stakeholders
• Excellent interpersonal skills and situational skills to drive consensus and alignment
• Deep sense of accountability and ownership
• We are specifically seeking someone with experience managing the intake and evaluation of EHR change requests and enhancement requests. This individual should be capable of assessing incoming requests, reviewing the current state of the application, and asking thoughtful, probing questions to fully understand the need. They should be able to determine whether a request is driven by regulatory requirements, patient safety concerns, credentialing needs, operational efficiencies, or other business objectives.
• Additionally, the candidate should have experience translating business requirements into well-defined user stories within Azure DevOps, managing work items through the development lifecycle, and professionally presenting requests and priorities in recurring forums with IT teams, stakeholders, and leadership. Strong communication and facilitation skills are essential, as this role will serve as a liaison between technical teams and end users.
• Finally, we are looking for someone who can effectively guide end users through the request process, set appropriate expectations, provide regular status updates, and ensure a positive overall experience from intake through implementation.

Key Skills

Education

Bachelor's degree