Description

You will manage specific IT system components and initiatives to support users and maintain system functionality.

Responsibilities

• Manage CWIS functionality and monitor system changes or user-reported issues.
• Coordinate the monthly expunction process to ensure compliance with state requirements.
• Lead the BA team for the Quality Assurance and Administrative Support Unit and Regional Offices.
• Develop user requirements, review project deliverables, and perform user acceptance testing.
• Track project work, timelines, and scope to ensure compliance with identified objectives.
• Act as a liaison between stakeholders and application teams to facilitate requirement understanding.
• Investigate and resolve business operational and software issues reported by end users.

Required Skills

• 7+ years of experience in business analysis or related roles.
• Hands-on experience with the Software Development Life Cycle (SDLC).
• Experience performing User Acceptance Testing (UAT).
• Proficiency with Microsoft Access and Outlook.
• Experience working with DHS software applications.
• Ability to manage system defects and change requests.
• Strong capability in risk identification and issue escalation.
• Proven ability to manage stakeholder expectations and maintain vendor relationships.

Key Skills

Education

Any Graduate