Description

Key Skills: Business Analysis, Salesforce Service Cloud, Sales Cloud, CPQ, Group Benefits Insurance, Requirements Gathering, Stakeholder Management, Process Mapping, Agile Methodology, Azure DevOps

Good to Have Skills: Group Life Insurance domain experience, Disability and Voluntary Benefits knowledge, Jira proficiency, ServiceNow experience, SQL expertise, data analysis and reporting tools, Salesforce certifications, API and Web Services integration, ETL tools, middleware platforms, enterprise system integrations, waterfall and hybrid delivery models experience.

Roles & Responsibilities:

• Provide business analysis expertise for Group Life, Disability, Voluntary Benefits, and Group Benefits Insurance processes.
• Work extensively with Salesforce Service Cloud, Sales Cloud, and CPQ/Quoting to support policy administration and enrollment processes.
• Conduct requirements gathering, stakeholder management, and facilitate workshops and JAD sessions for business needs identification.
• Perform gap analysis to identify business needs and solution opportunities across insurance platforms.
• Create comprehensive process maps, functional specifications, user stories, and acceptance criteria for technology solutions.
• Collaborate with business, product, and technology teams to deliver Salesforce enhancements and digital transformation initiatives.
• Support Agile, Waterfall, and hybrid delivery models including UAT planning, execution, and defect management.
• Utilize Azure DevOps, Jira, ServiceNow, and SQL for requirements validation and data analysis activities.
• Engage effectively with business stakeholders, brokers, employers, operations teams, and technology partners.

Experience Required: 8+ years of Business Analysis experience with strong expertise in Group Life, Disability, Voluntary Benefits, and Group Benefits Insurance

Key Skills

Education

Any Graduate