Description

Key Responsibilities

• Gather, analyze, and document business requirements.
• Create user stories, process flows, BRDs, and functional specifications.
• Collaborate with stakeholders, Product Owners, and development teams.
• Manage backlog grooming, sprint planning, UAT, and release activities.
• Support Salesforce implementations and enhancements across Sales Cloud, Service Cloud, and Experience Cloud.
• Identify opportunities to leverage AI, automation, and data-driven insights to improve business processes.

Required Skills

• 6+ years of Business Analysis experience.
• Strong knowledge of Agile/Scrum methodologies.
• Hands-on experience with Jira, Confluence, Visio, and Figma.
• Salesforce CRM, Sales Cloud, Service Cloud, Reports & Dashboards, and Flow Automation.
• Knowledge of Generative AI tools such as Microsoft Copilot, Salesforce Einstein AI, ChatGPT, Prompt Engineering, and AI-driven business process automation.
• Excellent communication, analytical, and stakeholder management skills.

Preferred Qualifications

• Salesforce Administrator or Business Analyst Certification.
• Experience in Life Sciences, Pharma, or Healthcare domains.
• Exposure to Veeva CRM/Vault and AI-powered business transformation initiatives

Key Skills

Education

Bachelor's degree