Business Analyst III - CRM

You will translate functional needs from Marketing, Sales, Engineering, and Product leads into technical specifications within CRM and service delivery tools.

Responsibilities

• Translate business needs into technical specifications and process flows for Salesforce-based enterprise solutions.
• Facilitate business requirement creation using Agile or Business Process and Analysis (BPA) methodologies.
• Develop end-to-end test cases at both the application and multi-application levels.
• Manage requirement scoring and claiming processes to ensure traceability and clarity.
• Identify project stakeholders, risks, and impacts of system changes on internal and external customers.

Required Skills

• 8+ years of experience in business operations, system support, or business process design.
• Extensive experience with Salesforce.com and CRM workflow management.
• Proven ability in process flow creation and requirements solicitation.
• Full lifecycle implementation experience, including requirements gathering, configuration, testing, and deployment.
• Proficiency with JIRA, Visio, Agile, ICOMS, OPTIX, WATTS, and SERV.
• Strong ability to communicate complex technical subject matter to non-technical stakeholders.
• Experience managing product roadmaps in conjunction with functional leads.