Description

Responsibilities

• Gather and document business requirements for new initiatives, system enhancements, and application needs.
• Document current and future state processes, gap analyses, user stories, acceptance criteria, and process flows.
• Facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog grooming, and retrospectives.
• Conduct project meetings, product demos, trainings, and prepare detailed meeting notes.
• Present requirements to technical and business teams for validation and discussion.
• Participate in functional and systems integration testing by developing test plans, scenarios, and results.
• Support User Acceptance Testing (UAT) and customer validation processes.
• Develop user guides, training materials, and provide ongoing implementation and maintenance support.
• Collaborate with development, infrastructure, and support teams to resolve cross-functional issues.
• Utilize tools such as MS Office, SharePoint, Teams, GitLab, MS Project, and Visio.
• Support project managers with Request for Proposal (RFP) and Statement of Work (SOW) reviews as well as Agile tool management.

Required Qualifications

• Minimum 5 years of business analysis experience including requirements gathering and documentation.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience with process mapping, feasibility studies, system documentation, and customer engagement.
• Knowledge of Software Development Life Cycle (SDLC) and multiple project management methodologies including Waterfall, Iterative, and Agile.
• Ability to independently manage multiple concurrent priorities.
• Proficient in SQL, PL/SQL, and Oracle database environments with at least 5 years of experience.
• Web application experience with Oracle APEX and Microsoft .NET technologies.
• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent experience.
• Ability to effectively blend different project methodologies to suit business and project needs.
• Experience facilitating Agile ceremonies for a minimum of 5 years.

Preferred Qualifications

• Experience in healthcare information systems.
• Familiarity with regional regulatory and compliance frameworks (e.g., SEC 501).
• Experience with RFP development, .NET application support, and system upgrades/interface design.

Skills

• Excellent verbal and written communication skills.
• Strong analytical, planning, and organizational abilities with capacity to balance competing demands

Key Skills

Education

Bachelor's degree