Description

Key Responsibilities:

Gather, analyze, and document business and technical requirements related to DNS services and network infrastructure.
Work with DNS, DHCP, and IP Address Management (DDI) teams to understand enterprise requirements.
Analyze DNS architecture, domain management, DNS records, zones, and name resolution processes.
Coordinate DNS migration, implementation, and infrastructure transformation projects.
Document current-state and future-state DNS processes and workflows.
Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, and process flows.
Collaborate with network engineers, security teams, application owners, and infrastructure teams.
Support DNS troubleshooting initiatives by coordinating with technical teams on domain resolution and connectivity issues.
Assist with DNS security initiatives, including DNS filtering, DNS protection, and DNS monitoring.
Participate in UAT, functional testing, validation, and implementation activities.
Track project milestones, risks, dependencies, and deliverables.

Required Skills:

5+ years of experience as a Business Analyst in IT infrastructure or network environments.
Strong understanding of DNS (Domain Name System), DNS records, zones, and domain resolution.
Knowledge of DNS, DHCP, and IP Address Management (IPAM).
Experience with enterprise network infrastructure and application connectivity.
Understanding of TCP/IP, HTTP/HTTPS, networking fundamentals, and IP addressing.
Experience documenting BRDs, FRDs, user stories, use cases, and process flows.
Strong stakeholder management and communication skills.
Experience with Agile/Scrum methodologies and tools such as Jira and Confluence.
Strong analytical, problem-solving, and requirement-gathering skills.

Preferred Skills:

Experience with Infoblox, BlueCat, or EfficientIP.
Knowledge of Microsoft DNS, Windows Server DNS, and BIND.
Exposure to cloud DNS services such as AWS Route 53, Azure DNS, or Google Cloud DNS.
Understanding of DNS security, DNSSEC, and DNS filtering.
Experience with DNS migration, consolidation, and modernization projects.
Knowledge of enterprise network security and firewall concepts

Key Skills

Education

Bachelor's degree