Description

Business Analyst IT II – Escalation Lead

Location: Remote
Work Hours: 7.5 hours/day within 6:00 AM–6:00 PM CT
Duration: Long-term contract
Visa: USC Only
Engagement: C2C
LinkedIn: Required

Job Summary

We are seeking a Business Analyst IT II / Escalation Lead to support a large-scale SharePoint migration and records-retention program. This role will serve as a senior project coordination and escalation resource, working closely with Director and AVP-level stakeholders to drive task completion, resolve issues, and ensure project deadlines are met.

The ideal candidate will have strong business analysis, stakeholder management, SharePoint, advanced Excel, project coordination, and escalation management experience. The candidate must be confident communicating with senior business leaders, professionally handling pushback, and consistently following up on outstanding deliverables.

Must-Have Skills

2–4 years of Business Analysis or Project Coordination experience

Strong communication and executive-level professionalism

Experience working with Director/AVP-level stakeholders

Strong stakeholder management skills

SharePoint knowledge, including site structures and parent/child sites

Advanced Excel skills, including workbooks, Pivot Tables, and reporting

Escalation management and issue resolution

Strong follow-up and task management skills

Ability to work independently in a fast-paced, high-volume environment

Ability to remain professional and composed during difficult conversations

Key Responsibilities

Coordinate project activities, requirements, plans, and deliverables

Work closely with senior stakeholders, Record Stewards, Record Officers, and project leadership

Follow up with business teams regarding outstanding SharePoint-related tasks

Monitor project progress and identify delays, risks, and potential escalations

Escalate non-compliance, delays, and unresolved issues to appropriate leadership

Coordinate migration and retention-related activities across business groups

Assist with SharePoint site business administration tasks

Investigate and coordinate resolution of migration-related issues

Assign and track tasks, deliverables, and follow-ups

Facilitate training and engagement activities for project resources

Maintain accurate project tracking and reporting

Prepare weekly status updates and reports for project management

Communicate project expectations and deadlines clearly to stakeholders

Work effectively with senior leaders who may have competing priorities

Maintain professionalism when handling stakeholder concerns, resistance, or pushback

Ideal Candidate

The successful candidate will demonstrate:

Strong executive communication and interpersonal skills

Confidence interacting with senior business leaders

Excellent organization and follow-through

Persistence when managing overdue tasks and deliverables

Ability to diplomatically handle escalations

Strong Excel and SharePoint capabilities

Excellent problem-solving and coordination skills

Ability to manage multiple priorities with minimal supervision

Interested candidates can share their updated resume and LinkedIn profile at:
prema@trianotechnologies.com

Key Skills

Education

Not specified