Description

Required Qualifications

 

• Associate's degree or equivalent combination of education and experience.
• Minimum of 7 years of experience supporting automated eligibility systems for SNAP, TANF, or Employment & Training (E&T) programs.
• Experience serving as the primary point of contact for users requiring application or help desk support.
• Strong experience diagnosing software issues and resolving user support requests.
• Experience documenting, tracking, and managing incidents using a ticketing system.
• Excellent analytical, troubleshooting, and critical-thinking skills.
• Strong verbal and written communication skills.
• Advanced proficiency with Microsoft Windows operating systems and Windows PC environments
  
   

Preferred Qualifications

 

• Experience using JIRA or similar issue tracking systems.
• Certified Professional Business Analyst (CBAP or equivalent) certification.
• Experience with SQL Server.
• Experience with ADABAS databases.
• Experience performing data quality validation and testing.
• Familiarity with Linux and Mainframe environments

Key Skills

Education

Bachelor's degree