Description

You will analyze business systems, document requirements, and support the implementation of strategic processes within the behavioral health CRM.

This role is on-site.

Responsibilities

• Analyze business systems and user needs to formulate solutions aligned with overall business strategies.
• Triage user requests and tickets, assigning priority and severity while communicating updates to stakeholders.
• Document detailed functional and technical specifications for reporting, data warehouse work, and program modifications.
• Prepare solution options, risk identifications, and financial analyses including ROI and cost/benefit studies.
• Create program guidance, job aids, webinar content, and web-based training materials.

Required Skills

• 3+ years of experience in business process mapping and reengineering.
• 3+ years of experience documenting requirements for RFPs.
• 2+ years of experience documenting user needs and program functions.
• Experience with business process reengineering to solve business problems with technology.
• Familiarity with industry standard technologies, including legacy, core, and emerging systems.
• Knowledge of relational database concepts and client-server concepts.
• Ability to analyze, synthesize, and evaluate data for program development and analysis.

Preferred Skills

• Experience with CRM management and supporting complex strategic initiatives.

Key Skills

Education

Any Graduate