Description

You will optimize business processes and implement technical solutions by bridging the gap between stakeholders and users.

Responsibilities

• Evaluate existing business processes to identify improvement areas and develop optimization strategies.
• Manage full project lifecycles, including planning, performance monitoring, and prioritizing initiatives based on business needs.
• Document requirements analysis and communicate technical insights to cross-functional teams and management.
• Lead user acceptance testing (UAT) to ensure final solutions meet defined business requirements.
• Establish continuous improvement pipelines driven by customer research and feedback.

Required Skills

• 3+ years of experience in requirements analysis and process documentation.
• 2+ years of experience conducting User Acceptance Testing (UAT).
• 2+ years working with enterprise-scale digital platforms (omni-channel service, web content management, CRM, or identity/data integration).
• Proficiency with JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, and Microsoft Office (Word, PowerPoint, Excel).
• Strong analytical, conceptual, and technical documentation skills.
• Proven ability to manage competing resources, priorities, and multiple project workstreams.
• Experience navigating ambiguous work environments and complex stakeholder landscapes.
• Bachelor's or Master's degree in business or a related field.

Preferred Skills

• 1 year of experience in user-centered design, user research, or analytics.
• 1 year of experience with Salesforce or Sitecore.

Key Skills

Education

bachelor's or master's degree