Business Analyst - Level 3

You will act as a liaison between stakeholders and users to optimize business processes and implement technical solutions.

Responsibilities

• Evaluate business processes to uncover improvement areas and develop optimization strategies.
• Manage project lifecycles by developing plans, monitoring performance, and prioritizing initiatives based on business needs.
• Document requirements analysis and communicate insights to cross-functional teams and management.
• Lead user acceptance testing to ensure solutions meet defined business requirements.
• Establish continuous improvement pipelines based on customer research and feedback.

Required Skills

• 3+ years of experience in requirements analysis and process documentation.
• 2+ years of experience in User Acceptance Testing (UAT).
• 2+ years of experience working with enterprise-scale digital platforms in areas such as omni-channel service delivery, web content management, CRM, or identity/data integration.
• Proficiency with JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, and Microsoft Office (Word, PowerPoint, Excel).
• Strong analytical, conceptual, and technical documentation skills.
• Proven ability to manage competing resources, priorities, and multiple project workstreams.
• Experience navigating ambiguous work environments and complex stakeholder landscapes.
• Bachelor's or Master's degree in business or a related field.

Preferred Skills

• 1 year of experience in user-centered design, user research, or analytics.
• 1 year of experience with Salesforce or Sitecore.