Description

Key Responsibilities

• Work with business users, project managers, vendors, and technical teams to understand business needs.
• Gather, analyze, and document business and system requirements.
• Conduct stakeholder meetings, workshops, and Agile ceremonies (sprint planning, backlog refinement, etc.).
• Create and manage user stories, epics, features, acceptance criteria, and product backlogs using Jira and Confluence.
• Analyze current business processes and design improved future processes.
• Create process flows, workflow diagrams, use cases, gap analyses, and other business documentation.
• Support document management requirements such as retention policies, security, access controls, and compliance.
• Assist with vendor evaluation and procurement documentation.
• Support testing activities including SIT (System Integration Testing) and UAT (User Acceptance Testing).
• Maintain project documentation, meeting notes, decision logs, and status reports.
• Assist with implementation, training, deployment, and go-live support.
• Track project risks, issues, dependencies, and deliverables.

Required Skills & Experience

• 3+ years of Business Analysis experience.
• Experience gathering and documenting business, functional, and technical requirements.
• Strong knowledge of Agile methodology, SDLC, and change management.
• Experience with Jira, Confluence, SharePoint, or similar tools.
• Experience creating process maps, workflow diagrams, and business analysis documents.
• Experience supporting SIT, UAT, test planning, and defect management.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Advanced Microsoft Office skills, including Visio.

Preferred Skills

• Experience with Electronic Document Management Systems (eDMS), Enterprise Content Management (ECM), Records Management, or Digital Transformation projects.
• Experience creating procurement documents (SOWs, evaluation criteria, vendor questionnaires).
• Experience with Orbus Infinity/iServer365 or similar enterprise architecture tools.
• Knowledge of document retention, records management, information governance, and security controls

Key Skills

Education

Any Gradute