Description

Bridge the gap between customer business requirements and technical implementation for health plans, PBMs, or specialty pharmacy systems.

Responsibilities

• Gather business requirements by meeting with customer operations to document current processes, gaps, and needs.
• Collaborate with technical leads to design solutions and perform impact analysis for identified requirements.
• Own the Functional Requirements Documentation (FRD) process, including creating, updating, and walking through documents with developers and customers.
• Coordinate between account managers, end-users, and technical teams throughout analysis, design, configuration, testing, and maintenance.
• Test FRD changes in a test region and identify any gaps missed during development.

Required Skills

• 2-4 years of experience working with health plans, PBM, specialty pharmacy, or departments handling prior authorization and claims.
• Experience in analysis, design, configuration, and testing.
• Proficiency with MS Office products.
• Ability to travel to customer sites up to two times per year.
• Must be authorized to work in the USA without sponsorship or restrictions.
• Ability to work effectively under remote management.

Key Skills

Education

Any graduate