Description

You will lead business analysis and process optimization for enterprise systems, focusing on CRM migration and workflow documentation.

This role is hybrid.

Responsibilities

• Gather, analyze, and document requirements across current and future state processes.
• Facilitate stakeholder discussions to identify workflow optimization opportunities.
• Create and maintain process flows, diagrams, and user stories using tools like Visio or Lucidchart.
• Support the migration from Salesforce to Microsoft Dynamics, translating business needs into system requirements.

Required Skills

• 8+ years of Business Analysis experience in enterprise environments.
• 5+ years hands-on experience creating process flows, diagrams, and documentation.
• 3+ years supporting the telecommunications industry.
• 2+ years of Salesforce CRM or Microsoft Dynamics CRM migration experience.
• Proficiency with Visio, Lucidchart, or similar diagramming tools.
• Ability to develop future state documentation for process improvements.

Preferred Skills

• Experience with order management workflows from portal systems.

Referral Bonus: ₹50,000

Key Skills

Education

Any Gradute