Business Analyst

Requirements:

• 8+ years Business Analysis experience in enterprise environments
• 5+ years hands-on experience creating process flows, diagrams, and documentation (Visio, Lucidchart, etc.)
• 3+ years supporting telecommunications industry
• 2+ years of Salesforce CRM or Microsoft Dynamics CRM migration experience

Responsibilities:

• Partner with business stakeholders to gather, analyze, and document requirements across current and future state processes
• Facilitate discussions to understand existing workflows and identify opportunities for optimization
• Develop future state documentation, including process improvements and system enhancements
• Create and maintain process flows, diagrams, and user stories (e.g., order management workflows from portal systems)
• Support the migration from Salesforce to Microsoft Dynamics, ensuring accurate translation of business needs into system requirements