Description

You translate business requirements into functional specifications for Salesforce solutions, acting as the liaison between stakeholders and technical teams.

This role is on-site.

Responsibilities

• Gather and document business and technical requirements for Salesforce implementations.
• Translate requirements into functional specifications for developers and technical teams.
• Perform gap analysis and identify process improvement opportunities using Salesforce capabilities.
• Support configuration, testing, and UAT for objects, workflows, validation rules, reports, and dashboards.
• Develop process flows, data maps, and documentation while supporting Agile/Scrum delivery.

Required Skills

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst.
• 2+ years of hands-on Salesforce experience, including Sales Cloud or Service Cloud.
• Strong ability to gather and document complex business and technical requirements.
• Experience with Salesforce objects, workflows/automation, validation rules, reports, and dashboards.
• Proficiency with JIRA or Azure DevOps for project tracking.
• Experience working in Agile/Scrum or SAFe methodologies.
• Excellent communication, analytical, and problem-solving skills.

Preferred Skills

• Salesforce Administrator (ADM 201) or Business Analyst certification.
• Experience with data migration, data mapping, and Salesforce integration tools or APIs.
• Proven track record developing or supporting complex Salesforce reports and dashboards.

Key Skills

Education

Bachelor's degree