Description

You will translate business requirements into functional specifications for Salesforce solutions and ensure alignment between IT and stakeholders.

This role is on-site.

Responsibilities

• Gather, analyze, and document business requirements related to Salesforce.
• Translate needs into functional specifications and collaborate with developers on implementation.
• Perform gap analysis and identify process improvements using Salesforce tools.
• Support configuration and testing of objects, workflows, validation rules, and reports.
• Develop process flows, data maps, and conduct user training sessions.

Required Skills

• 5+ years experience as a Business Analyst, Systems Analyst, or IT Analyst.
• 2+ years working directly with Salesforce.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other modules.
• Proven experience in gathering and documenting business and technical requirements.
• Working knowledge of Agile methodologies (SCRUM / SAFe).
• Experience with JIRA or Azure DevOps.
• Excellent communication and analytical problem-solving skills.

Preferred Skills

• Salesforce Administrator (ADM 201) or Business Analyst certification.
• Experience with data migration, integration tools, or Salesforce APIs.
• Knowledge of reporting and dashboard tools within Salesforce.

Key Skills

Education

Bachelor's degree