Description

Key Responsibilities

Business Analysis & Stakeholder Management

• Partner with business stakeholders to understand strategic objectives, operational challenges, and member experience opportunities.

• Elicit, analyze, and document business requirements, user stories, process flows, and functional specifications

  • Facilitate workshops and discovery sessions with business, operations, digital, marketing, and analytics teams.

• Translate business problems into measurable analytical questions and actionable recommendations.

• Drive alignment between business stakeholders, product owners, and technical teams. Data Analytics & Insights

• Analyze member behavior, customer journeys, onboarding experiences, retention drivers, and operational performance.

• Develop analytical frameworks to identify member friction points and opportunities for service improvement.

• Conduct descriptive, diagnostic, and exploratory analysis using structured and unstructured data.

• Generate actionable insights and executive-ready presentations to support strategic decision-making.

• Support Next Best Experience, Member Deepening, Retention, and Contact Center optimization initiatives. Reporting & Visualization

• Develop and maintain dashboards, scorecards, and KPIs using Tableau, Power BI, or similar visualization tools.

• Monitor business performance metrics and proactively identify trends, risks, and opportunities.

• Create executive reporting and business review materials.

• Improve reporting efficiency by identifying automation opportunities and reducing manual effort.

Skill Requirements

• Bachelor's degree in Business, Analytics, Statistics, Economics, Computer Science, Engineering, or related field.

• 6+ years of experience in Business Analysis, Data Analytics, Business Intelligence, or related roles.

• Strong experience gathering and documenting business requirements.

• Proficiency in SQL for data analysis and data validation.

• Experience with Tableau, Power BI, or similar BI/reporting platforms.

• Strong analytical and problem-solving skills.

• Experience creating executive presentations and communicating insights to senior leadership

. • Understanding of Agile methodologies and product delivery frameworks.

• Excellent stakeholder management and communication skills

Key Skills

Education

Bachelor’s degree