Description

You will lead the implementation and support of the Public Health Licensing system and other technology initiatives.

Responsibilities

• Manage system support, analysis, testing, problem resolution, and reporting to ensure business continuity.
• Collaborate with IT staff and Program Area owners to align system functionality with business needs and security standards.
• Provide user support, manage account permissions, and deliver training for new and existing staff.
• Create and maintain technical documentation, training materials, and SharePoint collaboration sites.
• Monitor data quality, analyze system effectiveness through technical reports, and coordinate production validation.
• Develop policies and procedures to ensure compliance with NIST 800-53, FISMA, and SC InfoSec requirements.

Required Skills

• 7+ years of professional experience in business analysis or systems analysis roles.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience managing content and collaboration via MS SharePoint.
• Ability to use Visio for process mapping and documentation.
• Experience with system software life cycle processes and production validation.
• Knowledge of information risk management and cybersecurity compliance standards.
• Ability to work flexible hours to ensure coverage during operational windows.

Key Skills

Education

Any Gradute