Description

You will bridge the gap between business stakeholders and engineering teams, translating operational needs into structured technical requirements for enterprise back-office systems.

Responsibilities

• Gather, analyze, and document functional requirements by engaging directly with business stakeholders to identify challenges and desired outcomes.
• Translate business needs into actionable specifications for technical teams, ensuring alignment between business intent and technical design.
• Analyze order lifecycle processes across ordering, provisioning, and billing systems, including exception handling and manual workflows.
• Create integration and technical documentation, including system dependencies, data flows, control points, service diagrams, and dependency mappings.
• Maintain traceability across requirements, design, and implementation phases while supporting delivery teams in understanding scope and functional intent.

Required Skills

• Minimum 5 years of experience as a Business Analyst or Systems Analyst.
• Experience working with enterprise back-office systems related to ordering, fulfillment, provisioning, billing, or customer operations.
• Strong functional analysis skills, including facilitating requirement workshops and discovery sessions.
• Ability to understand system integrations, dependencies, and technical workflows.
• Proficiency in creating service diagrams, data flow diagrams, and dependency mappings.
• Strong communication and collaboration skills in cross-functional environments.
• Ability to engage effectively with business stakeholders and translate needs into structured deliverables.

Preferred Skills

• Experience in telecom, cable, or communications industries.
• Familiarity with ordering back-office operations and exception-based workflows.
• Exposure to multi-system provisioning and activation environments.

Key Skills

Education

Not specified