Description

Key Responsibilities

• Partner with business stakeholders to identify business needs, challenges, and opportunities

• Independently discover and define requirements from ambiguous or incomplete requests

• Facilitate requirements gathering and business process workshops

• Document business requirements, functional requirements, workflows, user stories, and process models

• Analyze current-state and future-state business processes

• Collaborate closely with development, QA, architecture, and operations teams

• Support solution design, testing, implementation, and production issue analysis

• Identify process improvements and operational efficiencies

• Become a subject matter expert for assigned applications and business capabilities

• Build strong relationships with stakeholders and serve as a trusted advisor for business initiatives

Preferred Background

• Telecommunications, Cable, Broadband, Utilities, or Field Service industries

• Experience supporting technician operations and field workforce management organizations

• Strong systems-thinking mindset with the ability to understand application workflows, integrations, and data flows

• Previous experience as a Systems Analyst, QA Analyst, or Software Developer is a plus

• Experience working with geographically distributed field teams and operational organizations

Important Screening Criteria

Candidates with experience in:

• Field technician scheduling

• Dispatch operations

• Appointment management

• Route optimization

• Capacity planning

• Mobile workforce solutions

• Field service operations

Key Skills

Education

Bachelor's degree