Description

You will bridge the gap between business stakeholders and development teams within an agile software environment.

Responsibilities

• Participate in Joint Application Design (JAD) sessions to represent stakeholder interests and clarify software functionality.
• Validate documented business requirements against existing processes and verify software via User Acceptance Testing (UAT).
• Identify and document workflow efficiency improvements and software enhancement opportunities using Microsoft Office and configuration management systems.
• Produce technical documentation including specifications, requirements traceability matrices, interface designs, and data flow diagrams.
• Provide daily technical support for HMS and related systems by researching inquiries and logging issues in ticketing systems.

Required Skills

• 2+ years of experience in business process analysis within an agile software development team.
• 2+ years of experience providing technical support for EHR and practice management systems.
• 2+ years of experience in application development on a Certified EHR product.
• 2+ years of experience in software testing, including executing tests, documenting defects, and writing test scripts.
• 2+ years of experience producing technical documentation such as traceability matrices and data flow diagrams.
• Proficiency with Microsoft Office.
• Experience with HMS and User Acceptance Testing (UAT).
• Experience using change and configuration management systems and customer ticketing systems.

Key Skills

Education

Not specified