Description

Education:

Bachelor’s or Master’s Degree in Business Administration, Communication, Information Systems, or another related field is required. Equivalent work experience may substitute for the educational requirement.

Certification in any of the following is desired but not required: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Experience:

1. A minimum of 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
2. Proficiency in process mapping/modeling with tools such as Visio is required.
3. Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
4. Proficiency in Microsoft Office Suite, particularly Excel, Work, PowerPoint, and Visio, is required. 
5. Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries.
6. Experience using SharePoint and Microsoft Teams for collaboration and document management is required; exposure to Microsoft Power BI is preferred.
7. Knowledge of how business requirements translate into technical requirements is required

Key Skills

Education

Bachelor's or Master's degrees