Description

• Work under the direction of the Agency’s designated project manager. Participate in and lead activities as directed by the Agency.

• Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools.

• Elicit, identify, analyze, and document business processes and requirements for business units and sister agencies. Translate business requirements and/or user stories into functional requirements. Document requirements and/or user stories in Azure DevOps. Design user interface screens.

• Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.

• Understand technical problems and solutions in relation to the current, as well as the future business environment.

• Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes.

• Develop and maintain test plans and scripts for manual testing.

• Lead manual testing efforts for each release in dev and beta environments.

• Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.

• Capture and document metrics in support of the user acceptance testing and recommend improvements.

• Assess current testing processes; recommend and implement process improvements, including automation where practical.

• Provide estimates for testing and requirements analysis.

• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.

• Adapt to changes in daily work plans based on customer support needs.

• Assist in the completion of status reporting and escalation of issues to management.

• Coach and mentor junior staff.

• Comply with client Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products. Comply with Project Management Oversight Rule 60FGG-1.

2.2 Specific Knowledge, Skills, and Abilities (KSAs)

A minimum of 7 years of business analysis experience on IT projects.

• Knowledge of advanced management principles and practices, methods of data collection and analysis.

• Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management.

• Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analysis tools.

• Skilled in providing technical expertise and direction for the development of complex software projects.

• Must possess strong analytical and problem-solving skills.

• Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits.

• Ability to map business processes, use cases, tasks, and workflows.

• Ability to establish and maintain effective working relationships with others.

• Ability to work independently and in a team to meet deadlines.

• Ability to plan, organize, and coordinate multiple projects and work assignments.

• Ability to organize data into logical formats for presentation in reports, documents, and other written materials.

• Ability to conduct fact finding research.

• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes.

• Goal oriented, action focused, pragmatic, and self-disciplined.

Key Skills

Education

Bachelor's degree