Description

You will analyze business processes, document requirements, and facilitate discussions with executives and subject matter experts to drive project intake and portfolio management.

This role is on-site.

Responsibilities

• Facilitate the intake of ideas and convert them into documented demands and proposals within ServiceNow or similar portfolio management tools.
• Prepare business case materials, including total cost of ownership (TCO) analysis, cost-benefit assessments, and risk summaries.
• Translate business requirements into technical requirements, ensuring clear communication between stakeholders and development teams.
• Manage collaboration and document management using SharePoint and Microsoft Teams.
• Conduct business process analysis and requirements documentation, independently leading sessions with key stakeholders.

Required Skills

• Minimum 3 years of experience in business process analysis and requirements documentation.
• Proficiency in process mapping and modeling using Microsoft Visio.
• Strong proficiency in the Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio.
• Experience facilitating stakeholder meetings and converting ideas into formal proposals.
• Ability to prepare comprehensive business case materials with TOI/TCO analysis and risk summaries.
• Familiarity with ServiceNow or similar portfolio management tools.

Preferred Skills

• Exposure to Microsoft Power BI for data visualization and reporting.
• Professional certifications such as CBAP, PMI-PBA, PMI-ACP, PMP, or ITIL.
• Bachelor’s or Master’s degree in Business Administration, Communication, Information Systems, or a related field.

Key Skills

Education

Bachelor's or Master's degrees