Description

1. Requirement Gathering Analysis
Conduct workshops with business users to elicit| analyze| and document requirements
Define user stories| use cases| and acceptance criteria
Perform gap analysis and identify improvement opportunities
2. Business Process Workflow Design
Model current (AS-IS) and future (TO-BE) processes aligned with Pega case management
Define case types| stages| personas| and data modelsAlign business processes with Pega OOTB capabilities (SLA| routing| rules)
3. Documentation Traceability
Maintain BRD| FRD| user stories| and process documentation
Develop requirements traceability matrix (RTM)
Document application flows| integrations| and functional specifications
4. Agile Delivery Support
Collaborate with architects and developers during Sprint lifecycle
Support backlog grooming| sprint planning| and story refinement
Ensure requirements clarity for development teams
5. Testing Validation
Participate in test scenario creation and UAT coordination
Validate solution against business requirements
Support defect triage and resolution
6. Stakeholder Communication
Act as a bridge between business and IT teams
Facilitate workshops| demos| and stakeholder reviews
Ensure delivered solutions meet business expectations and outcomes

Key Skills

Education

Bachelor's degree