Description

Key Responsibilities

• Work with applications such as Workspace, CCW, and CCW-R, with a solid understanding of downstream and upstream impacts
• Collaborate closely with stakeholders to define product vision and strategy, aligning business objectives with partner needs
• Analyze service install base coverage of customers and provide resolutions for disputes
• Support accurate True Forward order creation and assist with holds management and fulfillment/closure
• Log and track incidents with IT for Services EA technical issues, ensuring long-term fixes
• Create work-level instructions and process flows when changes in process or policies occur
• Conduct business analysis of current system capabilities and challenges, documenting manual steps and working with RPMs and IT on enhancements and automations
• Collaborate with cross-functional teams including Partners, IT, and RPMs to explain problem statements and drive resolutions

Required Skills

• CCW and CCW-R platform expertise
• Cisco Quoting and Deal Management
• Business Analysis and requirements documentation
• Stakeholder management and cross-functional collaboration
• Process documentation and workflow creation
• IT incident logging and tracking

Key Skills

Education

Bachelor's degree